Response times by tier
- Trial — community support only (this page, the docs, and the FAQ).
- Personal — email support, 3–4 business days.
- Enterprise — priority email support, 48-hour response.
Reach us through the Contact page for any of the above.
Look here first
Most questions are answered faster by these than by waiting on a reply:
- Documentation — flag reference, examples, and a full walkthrough of what each check measures.
- FAQ — licensing, refunds, offline verification, supported platforms.
wavelens license info— tells you exactly which license file is being used and its status, before you assume it’s a bug.
Filing a support request
Include, when relevant:
- The exact command you ran.
- The tool’s version (
wavelens --version, or the equivalent for the tool in question). - The error message or report output, if you can share it.
- Your OS (macOS, Windows, or Linux).
This is almost always enough to diagnose the issue on the first reply, instead of a back-and-forth to gather it.
Something not covered here?
Use the Contact form — it covers support, sales, and everything else.